Operations Manager Resume
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Resume:
ERIKA NOONAN
Braddock RD&#; Temple Hills, Maryland &#; &#;
Driven, results-oriented Management Professional with exceptional skills in coordinating projects, meeting deadlines and solving problems seeking an opportunity to use education and experience in a customer service, technical support or operations support position. Recently completed degrees in Project Management and Information Systems. Hands-on experience in the design and implementation of time-saving process improvements and procedures. Capable of seamless coordination of multiple tasks.
Clearance: DOD Interim Secret Open Investigation
EDUCATION
University of Phoenix
Bachelor’s Degree in Information Systems ()
SOFTWARE SKILLS
Share Point, People Soft ., ., Microsoft Access, Microsoft Project, Visio, Word, Excel, Sales Force Power Point and Publisher beginning Java and HTML and Java Beans, beginning XMTL
PROFESSIONAL HISTORY
Learning Objects, Washington, DC ( to )
Operations Manager
Learning Objects is the leading provider of social software for learning. Learning Objects designs solutions to facilitate constructive interactions among students and instructors and enhance the value of an institution’s existing IT investments with the help of Web . technologies for over clients across four continents.
&#; Collaborate on key projects with executive management to refine products, respond to customer needs and ensure maximum efficiency in all operations
&#; Provide daily IT-related support across all departments, including maintaining and updating company blogs and Wikis, developing and maintaining sales leads in SaleForce, assisting with software coding using Java, testing software products prior to launch and resolving technical issues.
&#; Coordinate the staffing process for the organization, including recruiting, screening and hiring candidates, maintaining confidential employee and company records and managing employee benefits.
Comter Systems, Fairfax, Virginia ( to )
Office Manager / Business Development Coordinator
&#; Directed the human resources operations, including maintenance of employee files, developing and revising an Employee Procedure Handbook, recruiting, interviewing and hiring new staff, conducting salary negotiations and assisting in the training process.
&#; Forged strong relationships with DoD Agencies and other government entities to facilitate contracts.
&#; Undertook major technology projects to streamline operations, including the creation and refinement of an Applicant Tracking System, serving as Share Point Administrator, writing MOBIS and Seaport e-contracts and performing initial troubleshooting of technical issues.
The Seminar Group, Vashon, Washington ()
Program Coordinator
&#; Directed the scheduling and presentation of Continuing Education Seminars for lawyers across the country.
&#; Collaborated with presenters to create effective programs utilizing PowerPoint, Adobe and Photoshop.
Express Personnel, Bremerton, Washington ( to )
Office Support
&#; Provided administrative support to clients on a contract basis.
&#; Gained substantial experience with computers using Windows , , ME, XP, Office Suite Linux, UNIX, Quick Books, and Microsoft Office: Word, Excel, Power Point, and Publisher.
